Our Quality Management System
The quality management system at thermo-control Körtvélyessy GmbH automatically tracks various key performance indicators from day-to-day operations. It compiles these into Quality Objectives and Environmental Goals together.
We have been ISO 9001:2008 certified since July 2010. In 2019, we will transition to ISO 9001:2015 along with our planned certification to ISO 14001:2015. You can download our current certificate.
When preparing for audits, we can, in the AuditorView Provide customers and auditors with access to our company's quality data. This data is linked directly to our ERP system, WaWiReg, in real time.
We set extremely high standards for our products; otherwise, we would not be able to maintain a warranty period that is unique worldwide for decades.
We maintain transparency regarding the key metrics we currently track, and they can be viewed on this page.
Our Quality Management Policy
The company’s quality policy is focused on achieving the highest level of compliance for its products and services in order to ensure the satisfaction of customers and partners. This goal is achieved through the continuous improvement of processes and procedures, the maintenance of existing product quality, and close collaboration with customers.
Quality Goals
All key performance indicators are grouped under two quality objectives:
95%
On-Time Delivery (OTD)
0
Quality Incidents (QI)
Environmental Goals
The key figures are reviewed annually to determine their applicability. The current guidelines are:
-5%
Paper waste (kg per 1,000 EUR in revenue)
-5%
Packaging waste (kg per 1,000 EUR in sales)
-5%
Energy Consumption (kWh per 1,000 EUR in Revenue)
Current Figures
The latest QM data is generated in real time from our ERP system, WaWiReg. For detailed insights, our customers and auditors have access to the AuditorView available.
Embedded Quality Management System
The quality management system is directly embedded in the web-based inventory management system WaWiReg and analyzes events from day-to-day operations. This enables the automatic collection of quality management metrics.
AuditorView
The AuditorView This is a real-time analysis of the current quality management system at thermo-control Körtvélyessy GmbH. Auditors and customers can be granted access to this information. No order-related or personal data is displayed.
